How to Put Money on My Phone for Prison Calls: A Comprehensive Guide

The ability to stay connected with incarcerated loved ones is crucial, and one of the most common ways to do so is through phone calls. To answer the direct question: You cannot directly put money “on your phone” for prison calls. Instead, you need to deposit funds into an account managed by the prison’s contracted telecommunications provider. This account is then linked to the inmate’s phone access. The process typically involves creating an account online, over the phone, or sometimes even through mail, and adding funds using a credit card, debit card, or money order. Let’s delve into the intricacies of how this works.

Understanding the Prison Phone System Landscape

Before diving into the “how,” it’s critical to understand the landscape of prison phone systems. State and federal correctional facilities don’t manage phone services internally. They contract with private telecommunications companies. These companies handle everything from establishing phone access for inmates to billing and customer service. Key players in this industry include:

• GTL (Global Tel Link): One of the largest providers, servicing a vast network of correctional facilities.
• Securus Technologies: Another dominant force in the market, known for its technology and service offerings.
• ICSolutions: Offers communication solutions for correctional facilities, including phone, video visitation, and messaging.

Each company has its own set of procedures, fees, and service offerings. Therefore, the first step is always to identify the specific provider servicing the correctional facility where your loved one is incarcerated. This information can usually be found on the facility’s website or by contacting the facility directly.

Setting Up Your Account and Depositing Funds

Once you know the provider, you’ll need to create an account with them. Here’s a general outline of the process, though specific steps may vary:

Creating an Account

1. Visit the Provider’s Website: Navigate to the website of the identified provider (GTL, Securus, or ICSolutions, for example).
2. Register for an Account: Look for a “Sign Up,” “Register,” or “Create Account” option. You’ll typically need to provide your name, address, phone number, and email address.
3. Verify Your Account: You might receive an email or SMS message requiring verification to activate your account.

Adding Funds

The next step is adding funds to your account. There are several methods typically available:

1. Online: This is often the most convenient option. Log into your account on the provider’s website. You’ll usually find a “Deposit Funds,” “Make a Payment,” or similar option. You can then use a credit card or debit card to add funds.
2. Phone: Many providers offer a phone number you can call to deposit funds. You’ll likely need your account information and credit/debit card details.
3. Mail: Some providers allow you to send a money order to a designated address. This is generally the slowest and least recommended method. Ensure the money order is payable to the provider and includes your account number and the inmate’s name and ID number.
4. Walk-In Locations: Some providers partner with retail locations where you can deposit funds in person. Check the provider’s website to see if this is an option in your area.

Choosing the Right Account Type

Providers often offer different types of accounts, the most common being:

• AdvancePay (GTL), Direct Bill (Securus): This account is specifically for you, the person receiving the calls, to pre-fund. The inmate can call your phone number because you have money in the account.
• Inmate Trust Fund Deposits: This is where you deposit money directly into the inmate’s account, which they can use for various commissary items, including phone time.

Understanding the difference is crucial. If you want to receive calls, you’ll likely need the first option. If you want the inmate to have funds for various needs (including phone calls, if allowed from their trust account), you’ll choose the latter.

Important Considerations

• Fees: Be aware that prison phone calls are notoriously expensive. Providers often charge connection fees, per-minute rates, and fees for depositing funds.
• Restrictions: Phone access for inmates may be restricted due to disciplinary reasons or facility regulations.
• Verification: You may need to verify your phone number to receive calls. This typically involves answering a few security questions.
• Staying Informed: Regularly check the provider’s website for updates to their policies and procedures.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions related to putting money on the phone for prison calls:

1. What happens if I deposit money into the wrong account?

Contact the telecommunications provider immediately. They should be able to transfer the funds to the correct account, though this may take some time. Have all relevant account information (your account number, the inmate’s name and ID number) readily available.

2. Can I use a prepaid debit card to add funds?

Most providers do accept prepaid debit cards, but it’s always a good idea to confirm this directly with the provider. Some prepaid cards may have restrictions or require registration before they can be used for online transactions.

3. How do I know how much money to deposit?

This depends on how often you expect to receive calls and the provider’s per-minute rates. Review the provider’s fee schedule and estimate your usage. It’s better to deposit a little extra than to have your calls cut off mid-conversation. Many providers also offer automatic refills if your balance drops below a certain threshold.

4. What if I’m having trouble creating an account or depositing funds?

Contact the provider’s customer service department. They should be able to assist you with any technical issues or account-related problems. Be prepared to provide your account information and details of the issue you’re experiencing.

5. Can the inmate call any phone number?

No. Inmates can typically only call pre-approved phone numbers that have been registered with the facility. This is a security measure to prevent unauthorized communication.

6. How long does it take for the money to become available after I deposit it?

Funds deposited online or by phone usually become available almost immediately. Money orders sent by mail can take several days to be processed.

7. Can I get a refund if I no longer need the account?

In most cases, yes, you can request a refund for any remaining balance in your account. Contact the provider’s customer service department to initiate the refund process. Be aware that some providers may charge a small processing fee for refunds.

8. What happens if the inmate is transferred to another facility?

You will need to contact both the current and the new facility’s telecommunications providers. You might be able to transfer the funds from the old provider to the new one, but this isn’t always possible. You may need to request a refund from the old provider and then create a new account with the new provider.

9. Are there any alternative ways to communicate with an inmate besides phone calls?

Yes, depending on the facility, you might be able to communicate through video visitation, email (usually through a secure messaging system managed by the provider), or traditional mail. Check the facility’s regulations for specific details.

10. Are prison phone calls recorded?

Yes, almost all prison phone calls are recorded and monitored. Inmates are typically informed of this at the beginning of each call. Avoid discussing sensitive information that could jeopardize the inmate’s case or safety.

11. What can I do to lower the cost of prison phone calls?

Unfortunately, there are limited options for lowering the cost. Some advocacy groups are working to reform prison phone rates, but progress is slow. Some states have negotiated lower rates with providers. Staying informed and advocating for change is the best long-term strategy.

12. Is there any assistance available to help pay for prison phone calls?

Limited assistance programs exist, but they are often difficult to find and qualify for. Search online for “prison family support” or “inmate family assistance” in your state or local area. Some non-profit organizations may offer limited financial assistance.

Staying connected with incarcerated loved ones is a challenge, and navigating the prison phone system can be complex. By understanding the process, choosing the right account type, and staying informed about the provider’s policies, you can make the process as smooth and affordable as possible. Remember to always prioritize clear communication and adhere to all facility regulations.