How to Put Money on Someone’s Commissary: A Complete Guide

Putting money on someone’s commissary account is a tangible way to support an incarcerated individual, allowing them access to items that can improve their quality of life inside. The process varies depending on the correctional facility, but generally involves using approved vendors, online platforms, or mailing services. This guide will break down the most common methods.

Understanding the Commissary System

The commissary is essentially a store within a correctional facility where inmates can purchase items not provided by the institution. These items can include hygiene products, snacks, stationery, and even electronics in some cases. Access to these items can significantly improve morale and provide a sense of normalcy within the confines of prison. Before attempting to deposit funds, it is crucial to verify the specific rules and regulations of the correctional facility where the individual is incarcerated.

Methods for Depositing Funds into a Commissary Account

Several avenues exist for funding an inmate’s commissary account. The best option often depends on your location, convenience, and the specific policies of the institution. Here’s a breakdown:

1. Online Deposits

This is often the easiest and fastest method. Most correctional facilities partner with third-party vendors specializing in inmate banking.

• Research Approved Vendors: Start by identifying the approved vendors for the specific facility. Popular options include JPay, Access Corrections, and Send2Corrections. Each vendor typically has its own website and mobile app.
• Create an Account: Register for an account on the vendor’s platform. This usually involves providing your personal information and setting up a payment method.
• Locate the Inmate: You’ll need to find the inmate within the system. This requires their full name and inmate identification number. Double-check this information to avoid errors.
• Deposit Funds: Choose the amount you wish to deposit and complete the transaction using your preferred payment method, such as a credit card, debit card, or electronic check. Be aware of any transaction fees associated with the deposit.
• Confirmation: You should receive a confirmation email or notification once the deposit is processed. The funds usually become available to the inmate within 1-3 business days, depending on the vendor and facility policies.

2. Money Orders

Sending a money order through the mail is a traditional, though potentially slower, method.

• Obtain a Money Order: Purchase a money order from a reputable source, such as the post office, a bank, or a convenience store.
• Payee Information: Make the money order payable to the correct entity. This might be the correctional facility itself or a specific inmate trust account. Refer to the facility’s guidelines for precise instructions. Never make it payable to the inmate directly.
• Inmate Information: Clearly write the inmate’s full name and inmate identification number on the money order.
• Mailing Instructions: Mail the money order to the address specified by the correctional facility. Include a return address in case the money order is undeliverable.
• Tracking: Consider using certified mail with return receipt requested to track the delivery of your money order. This provides proof that the facility received the payment.

3. Walk-In Deposits

Some facilities allow walk-in deposits at kiosks located within the facility or at approved retail locations.

• Kiosk Availability: Check if the facility has a kiosk for depositing funds directly into inmate accounts. These kiosks typically accept cash or debit cards.
• Retail Locations: Some vendors, such as MoneyGram, partner with retail locations where you can deposit funds into an inmate’s account. You’ll need the inmate’s full name, inmate identification number, and the facility’s code (if required).
• Fees: Be aware of any fees associated with using kiosks or retail locations.

4. Phone Deposits

Certain vendors allow you to deposit funds over the phone by contacting their customer service line.

• Vendor Contact Information: Obtain the phone number of the approved vendor’s customer service department.
• Account Information: Be prepared to provide your personal information, the inmate’s full name, inmate identification number, and payment details over the phone.
• Security: Ensure you are using a secure phone line and are speaking to a legitimate representative of the vendor to protect your financial information.

Potential Issues and Troubleshooting

Depositing funds into a commissary account can sometimes encounter issues. Here are a few common problems and potential solutions:

• Incorrect Inmate Information: Double-check that you have entered the inmate’s full name and inmate identification number correctly. Even a minor error can cause the deposit to be rejected.
• Facility Restrictions: Some facilities have restrictions on the amount of money that can be deposited or the frequency of deposits. Ensure you are aware of these limitations.
• Payment Issues: Verify that your payment method is valid and that you have sufficient funds available. Contact your bank or credit card company if you are experiencing payment issues.
• Vendor Issues: If you are using an online vendor, contact their customer service department if you encounter any problems with the website or app.
• Deposit Delays: Deposits can sometimes be delayed due to processing times or facility policies. Contact the vendor or the correctional facility if you have not received confirmation of the deposit within a reasonable timeframe.

Frequently Asked Questions (FAQs)

1. What information do I need to put money on someone’s commissary?

You will typically need the inmate’s full legal name, inmate identification number, and the name and address of the correctional facility where they are incarcerated. You’ll also need your payment information if depositing online or via phone.

2. Are there limits on how much money I can put on a commissary account?

Yes, most facilities have limits on the amount of money that can be deposited into an inmate’s commissary account. These limits can vary depending on the facility and the inmate’s status. Always check the facility’s specific rules and regulations.

3. How long does it take for money to appear in an inmate’s commissary account?

The processing time can vary. Online deposits are often the fastest, typically taking 1-3 business days. Money orders can take longer, depending on postal service delivery times and the facility’s processing procedures.

4. What happens if I send a money order with the wrong information?

If the money order contains incorrect information, such as an incorrect inmate name or identification number, it may be returned to the sender. Ensure all information is accurate before mailing.

5. Can I send cash directly to an inmate?

No, most correctional facilities do not allow cash to be sent directly to inmates. You must use an approved method, such as online deposits or money orders.

6. What if I don’t know the inmate’s identification number?

You can usually obtain the inmate’s identification number by contacting the correctional facility directly or searching online databases maintained by the state’s Department of Corrections.

7. What if the inmate has been transferred to another facility?

If the inmate has been transferred, any funds deposited into their previous account will usually be transferred to their new account. Contact the vendor or the correctional facility to confirm the transfer.

8. Are there fees associated with depositing money into a commissary account?

Yes, most deposit methods involve fees. Online vendors typically charge transaction fees, while money orders may have purchase fees.

9. What can inmates purchase with commissary money?

Inmates can typically purchase items such as hygiene products, snacks, stationery, over-the-counter medications, and in some cases, electronics or entertainment items. The specific items available vary depending on the facility.

10. Can an inmate use commissary funds to make phone calls?

Yes, in many facilities, inmates can use their commissary funds to purchase phone time through the prison’s phone system.

11. How do I find out the approved vendors for a specific correctional facility?

You can find the approved vendors by contacting the correctional facility directly, visiting their website, or searching online inmate banking services.

12. What if an inmate owes restitution or has other financial obligations?

In some cases, a portion of the funds deposited into an inmate’s commissary account may be used to pay off outstanding restitution, court fees, or other financial obligations. The facility will typically have policies regarding how these deductions are handled.