Table of Contents

How to Stop Verizon Fios Service: A Definitive Guide

So, you’re ready to disconnect your Verizon Fios service. Whether you’re moving, switching providers, or simply downsizing, understanding the process is crucial to avoid unexpected charges and ensure a smooth transition. Let’s cut through the corporate jargon and get you squared away. Stopping your Verizon Fios service involves a few key steps: contacting Verizon, scheduling the disconnection, returning equipment (if applicable), and finalizing your bill.

Step-by-Step Guide to Disconnecting Your Fios Service

Here’s a detailed breakdown of each step involved:

1. Contacting Verizon Fios

Choose Your Method: The most reliable way is to call Verizon directly at 1-888-553-1555. You can also try using the online chat feature on the Verizon website, but calling is generally faster and allows for direct clarification.
Prepare Your Information: Before you call, have your account number, service address, and a valid phone number associated with the account ready. This will help the representative quickly locate your account.
State Your Intent Clearly: Be direct and clearly state that you wish to cancel your Fios service. Specify the date you want the service to be disconnected. This is crucial to avoid being billed for service you aren’t using.
Inquire About Fees: Ask specifically about any early termination fees (ETFs) that might apply. These fees are typically applicable if you’re ending your service before the end of your contract term. Also, confirm if you will receive a prorated refund for any unused portion of your billing cycle.
Resist Retention Attempts (If Desired): Verizon representatives are trained to try to retain customers. If you’re set on canceling, politely but firmly decline any offers they make.
Obtain Confirmation: Crucially, get a confirmation number or email that confirms your cancellation request and the disconnection date. Keep this for your records. This is your proof that you initiated the cancellation process.

2. Scheduling the Disconnection

Choose a Disconnection Date: Select a date for disconnection that works best for you. Ideally, this should be close to the end of your billing cycle to minimize potential prorated charges.
Consider Lead Time: Give Verizon sufficient lead time – ideally at least 30 days’ notice. While they might be able to accommodate shorter notice, providing ample time reduces the risk of delays or complications.
Clarify Technician Visit (If Needed): In some cases, a technician might need to visit your home to disconnect the service. This is especially true if you have services like Verizon Home Phone or specific configurations that require physical disconnection. Confirm with the representative if a technician visit is necessary and schedule it accordingly.

3. Returning Verizon Equipment

Identify Required Equipment: Verizon typically requires you to return equipment such as your Fios router (gateway), set-top boxes (cable boxes), and remotes. Confirm with the representative which equipment needs to be returned.
Obtain a Return Kit: Verizon will usually provide a prepaid shipping label and boxes to return the equipment. Make sure to request this during your call.
Pack Equipment Carefully: Pack the equipment securely in the provided boxes to prevent damage during shipping. Include all accessories like power cords and remote controls.
Track Your Shipment: Once you ship the equipment, keep the tracking number for your records. This is your proof that you returned the equipment, should any discrepancies arise.
Alternative Return Methods: In some cases, Verizon may allow you to return equipment to a Verizon store. Check with the representative if this option is available in your area.

4. Finalizing Your Bill and Closing Your Account

Expect a Final Bill: After your service is disconnected, you’ll receive a final bill. This bill will include any outstanding charges, prorated charges, and early termination fees (if applicable).
Review the Final Bill Carefully: Carefully review your final bill to ensure accuracy. Check for any unauthorized charges or discrepancies.
Dispute any Errors Promptly: If you find any errors on your final bill, contact Verizon immediately to dispute them. Document your communication and keep copies of any supporting documents.
Set Up Forwarding Address: Provide Verizon with a forwarding address to ensure you receive your final bill and any necessary correspondence.
Confirm Account Closure: After paying your final bill, consider contacting Verizon again to confirm that your account is officially closed and there are no further obligations.

Frequently Asked Questions (FAQs)

1. What is the best time to cancel my Verizon Fios service?

Ideally, cancel your service towards the end of your billing cycle to minimize potential prorated charges. Give Verizon at least 30 days’ notice.

2. Will I be charged an early termination fee (ETF) if I cancel my service before the end of my contract?

Possibly. Check your contract terms. ETFs typically apply if you cancel before the end of your contract term. The fee amount usually decreases as you get closer to the end of the term.

3. What equipment do I need to return to Verizon when I cancel my Fios service?

Typically, you need to return your Fios router (gateway), set-top boxes (cable boxes), and remotes. Confirm with Verizon’s representative during the cancellation process.

4. What happens if I don’t return the Verizon equipment?

If you fail to return the equipment, Verizon will likely charge you a fee for the unreturned equipment. These fees can be substantial.

5. How do I get a prepaid shipping label to return my Verizon Fios equipment?

When you contact Verizon to cancel your service, request a prepaid shipping label and return boxes for your equipment.

6. Can I cancel my Verizon Fios service online?

While Verizon offers online chat, canceling your service is best done by phone at 1-888-553-1555. This allows for real-time clarification and confirmation.

7. How long will it take for my Verizon Fios service to be disconnected after I request cancellation?

The disconnection date will depend on the date you specified during the cancellation process and Verizon’s scheduling availability. Providing at least 30 days’ notice is recommended.

8. Will I receive a refund for any unused portion of my billing cycle?

Possibly. Check with the representative during cancellation. Typically, Verizon provides a prorated refund for unused service, but it’s crucial to confirm this.

9. What if I am moving and want to transfer my Verizon Fios service to my new address?

If Verizon Fios is available at your new address, you can request a service transfer instead of cancellation. This can often save you from potential cancellation fees.

10. How can I dispute a charge on my final Verizon Fios bill?

Contact Verizon’s billing department immediately to dispute the charge. Document your communication and provide supporting evidence.

11. What happens to my Verizon email address if I cancel my Fios service?

Your Verizon email address may be discontinued after you cancel your service. It is best to move to a more universal email provider, such as Gmail, Yahoo, or Outlook, before you cancel your service.

12. How do I confirm that my Verizon Fios account is officially closed?

After paying your final bill, contact Verizon again to confirm that your account is closed and there are no further obligations. Request written confirmation if possible.

By following these steps and addressing these frequently asked questions, you can confidently and efficiently disconnect your Verizon Fios service, minimizing potential headaches and ensuring a smooth transition. Remember, preparation and clear communication are key to a successful cancellation.