How to Terminate Verizon Service: A Comprehensive Guide

So, you’re ready to cut ties with Verizon? Whether you’ve found a better deal, are moving to a location where Verizon doesn’t operate, or simply want a change, understanding the termination process is crucial. The process of disconnecting your Verizon service, whether it’s internet, TV, phone, or wireless, can seem daunting, but it’s actually quite straightforward when you know what to expect. Let’s break it down step-by-step.

How to Terminate Verizon Service?

The process for terminating your Verizon service varies slightly depending on the specific type of service you have and your preferred method of contact. However, the core steps remain largely the same:

1. Identify Your Account Information: Before you begin, gather your Verizon account number, PIN (if applicable), and the service address. This information will be necessary to verify your identity and locate your account.

2. Choose Your Termination Method: Verizon offers several ways to terminate your service:

   • Online: For some services (particularly Verizon Wireless), you may be able to initiate the termination online through your My Verizon account. Log in, navigate to the “Manage Account” section, and look for options related to cancelling or disconnecting service.
   • Phone: Calling Verizon customer service is the most common method. Dial 1-800-VERIZON (1-800-837-4966). Be prepared to wait on hold, and have your account information ready.
   • In Person: If you prefer a face-to-face interaction, you can visit a Verizon retail store. However, not all stores are equipped to handle service cancellations, so it’s best to call ahead to confirm.
   • Written Notification: In some cases, you can send a written request to terminate your service. This is typically used for business accounts or complex situations. Contact Verizon customer service for the correct address and required documentation.

3. Contact Verizon and Request Termination: Clearly state that you want to terminate your service. Be prepared to provide your account information and the date you want the service to be disconnected.

4. Confirm the Termination Date: Ensure that the representative confirms the exact date your service will be terminated. This is crucial for avoiding any unexpected charges. Write this date down for your records.

5. Inquire About Final Bill: Ask about your final bill and how it will be delivered (e.g., email, mail). Clarify any outstanding balance and the due date.

6. Return Equipment (If Applicable): If you have Verizon-owned equipment, such as a router, set-top box, or other devices, you’ll need to return it. Verizon will typically provide a pre-paid shipping label or instructions for returning the equipment to a designated location. Failure to return the equipment can result in significant charges.

7. Follow Up: After the termination date, check your final bill to ensure everything is accurate. If you have any discrepancies, contact Verizon customer service immediately.

Understanding Early Termination Fees (ETFs)

Before you disconnect, it’s essential to understand if you’re subject to any early termination fees.

Checking for Early Termination Fees

Early termination fees typically apply if you’re under a contract and cancel your service before the contract’s end date. Review your service agreement to determine if you’re subject to an ETF. If you’re unsure, contact Verizon customer service and ask them to clarify. If you are under a contract, you might want to look at your current contract terms and see when the contract ends. You can then see if waiting until your contract ends to cancel service will work for you.

Negotiating Early Termination Fees

While not always successful, it’s worth attempting to negotiate or waive the ETF, especially if you’re moving to an area where Verizon doesn’t offer service or if you’re switching to another Verizon service at a new location. Be polite and explain your situation clearly. It is not always successful to negotiate the waiver of early termination fees, but the worst that can happen is that Verizon says no.

Returning Verizon Equipment

Properly returning Verizon equipment is crucial for avoiding unnecessary charges.

Equipment Return Process

Verizon will usually provide a pre-paid shipping label or instructions on where to return the equipment. Pack the equipment securely and retain a copy of the tracking number for your records.

Consequences of Not Returning Equipment

Failure to return the equipment within the specified timeframe can result in substantial charges to your account. Be sure to return all equipment in good condition to avoid any additional fees.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions about terminating Verizon service:

1. Can I terminate my Verizon service online?

For some services, particularly Verizon Wireless, you can initiate termination online through your My Verizon account. Look for cancellation options within the account management section. For other services like Fios, you might need to call or visit a store.

2. What information do I need to terminate my Verizon service?

You’ll need your Verizon account number, PIN (if applicable), service address, and the desired termination date. Having this information readily available will streamline the process.

3. How long does it take to terminate Verizon service?

The termination process itself is usually quick, taking just a few minutes on the phone or in person. However, allow for potential hold times when calling customer service. The actual disconnection of service will occur on the termination date you specify.

4. Will I receive a final bill after terminating my Verizon service?

Yes, you will receive a final bill. It will include any outstanding charges, prorated amounts, and equipment return fees (if applicable). The final bill will be delivered according to your existing billing preferences (e.g., email, mail).

5. What happens if I don’t return the Verizon equipment?

If you fail to return Verizon-owned equipment, you will be charged a fee for each unreturned item. These fees can be significant, so it’s crucial to return all equipment promptly.

6. Can I transfer my Verizon phone number to another provider?

Yes, you can port your Verizon phone number to another provider. Contact your new provider to initiate the porting process. Do not cancel your Verizon service until the number has been successfully ported to avoid losing your number.

7. How can I avoid early termination fees?

The best way to avoid ETFs is to wait until your contract expires. Alternatively, you can try negotiating with Verizon, especially if you’re moving to an area where they don’t offer service or switching to another Verizon service.

8. What if I’m moving and still want Verizon service at my new address?

If Verizon offers service at your new address, you can transfer your service instead of terminating it. Contact Verizon customer service to arrange the transfer.

9. Can I terminate my Verizon service if the account holder is deceased?

Yes, you can terminate the service. You will typically need to provide a copy of the death certificate and proof of executor status. Contact Verizon customer service for specific instructions.

10. How do I dispute a charge on my final Verizon bill?

If you believe there’s an error on your final bill, contact Verizon customer service immediately. Explain the discrepancy and provide any supporting documentation.

11. What if I’m having trouble getting through to Verizon customer service?

Be patient, as hold times can be long. Try calling during off-peak hours or using the online chat option if available. You can also try reaching out to Verizon through their social media channels.

12. Is there a penalty for cancelling Verizon service?

If you are not under a contract, or if you cancel after your contract ends, there is generally no penalty beyond any outstanding balance on your account. However, if you are under contract, you may be subject to early termination fees. Remember to return any Verizon equipment to avoid equipment non-return fees.

Terminating your Verizon service requires a bit of planning and attention to detail. By following these steps and understanding your rights and obligations, you can ensure a smooth and hassle-free disconnection process. Remember to document all communications and keep copies of any relevant paperwork for your records. Good luck!