Is EarthLink Internet Good? A Seasoned Expert’s Deep Dive

Yes, EarthLink Internet can be a good choice, particularly for those seeking reliable internet access and excellent customer service. However, the ‘goodness’ factor is heavily dependent on your specific location, the type of technology available, and your individual needs. EarthLink doesn’t actually own its own network infrastructure; it resells internet services from existing providers like AT&T, Verizon, and Frontier, giving them a surprisingly broad reach.

Unveiling EarthLink’s Strengths and Weaknesses

EarthLink’s unique business model, acting as a reseller of internet services, presents both advantages and disadvantages. Let’s dissect them:

The Pros: An Appealing Package

• Excellent Customer Service: This is EarthLink’s undisputed trump card. They consistently rank high in customer satisfaction surveys, lauded for their responsive, knowledgeable, and patient support staff. If dealing with a reliable and helpful support team is paramount for you, EarthLink shines.
• Wide Availability: Thanks to leveraging the networks of major providers, EarthLink’s reach extends to many areas where smaller ISPs simply can’t compete. This broad availability is a significant plus for those in rural or underserved locations.
• No Data Caps (Generally): Most EarthLink plans come with no data caps, giving you unrestricted access to stream, download, and browse without worrying about overage charges. Always confirm this for your specific plan as some satellite plans may have limitations.
• Price Lock Guarantee (Sometimes): Depending on the plan, EarthLink offers a price lock guarantee, meaning your monthly rate won’t suddenly increase after a promotional period. This provides predictable budgeting and peace of mind.
• Bundling Options: EarthLink often bundles internet service with other offerings like home phone, allowing for a simplified bill and potential cost savings. Check what’s available in your area.
• Variety of Plans and Technologies: They offer a diverse range of internet technologies, including DSL, fiber, and satellite, depending on what’s available at your address. This variety provides flexibility in choosing the best speed and price for your needs.

The Cons: Potential Pitfalls to Consider

• Potentially Higher Prices: Since EarthLink is essentially a middleman, their prices can sometimes be higher than going directly to the underlying provider (like AT&T or Verizon). Comparing prices is crucial.
• Reliance on Underlying Infrastructure: Because they resell services, EarthLink is ultimately dependent on the reliability of the network they’re using. If AT&T’s lines are experiencing issues in your area, EarthLink customers will be affected too.
• Speed Availability Varies Greatly: The speeds offered by EarthLink will vary dramatically depending on your location and the underlying network technology available. Fiber offers the fastest speeds, while DSL is typically slower.
• Contract Requirements: Some EarthLink plans may require a contract, which can be a disadvantage if you’re looking for flexibility or anticipate moving in the near future. Always carefully read the terms and conditions.
• Installation Fees: Depending on the technology and your existing setup, installation fees may apply. Inquire about these upfront to avoid surprises.
• Technology Limitations: If only DSL or satellite is available in your area through EarthLink, you may experience slower speeds and higher latency compared to fiber or cable options from other providers.

Deciding If EarthLink Is Right for You: A Checklist

Before signing up, ask yourself these crucial questions:

1. What internet technologies are available at my address? (DSL, Fiber, Satellite)
2. What are the speeds offered by EarthLink at my location? Compare these to your current needs.
3. How do EarthLink’s prices compare to the underlying provider (AT&T, Verizon, etc.) for the same speed tier?
4. Does the plan have a data cap?
5. Is there a contract requirement?
6. What are the installation fees?
7. Is customer service a top priority for me?
8. Am I in an area with limited internet provider options?

If you value excellent customer service, live in an area where EarthLink offers competitive speeds and prices, and require reliable internet access with no data caps, then EarthLink is definitely worth considering. However, always compare their offerings with other providers in your area to ensure you’re getting the best value for your money.

EarthLink Internet: The FAQs Answered

Here are 12 frequently asked questions about EarthLink internet, providing additional insight and clarity:

1. What types of internet service does EarthLink offer?

EarthLink offers a variety of internet service types, including DSL, fiber optic, and satellite internet. The availability of each type depends on your location and the underlying infrastructure available in your area.

2. What speeds can I expect with EarthLink internet?

Speeds vary significantly depending on the technology available. DSL speeds typically range from 3 Mbps to 100 Mbps, while fiber optic speeds can reach up to 1 Gbps. Satellite internet speeds are generally slower and have higher latency.

3. Does EarthLink have data caps?

Most EarthLink plans do not have data caps, but it’s crucial to confirm this when signing up, especially if considering a satellite internet plan.

4. Does EarthLink require a contract?

Some EarthLink plans may require a contract, while others offer month-to-month options. Always check the terms and conditions before signing up.

5. How is EarthLink’s customer service?

EarthLink is generally highly rated for its excellent customer service, known for its responsiveness and helpfulness.

6. Is EarthLink internet available in my area?

EarthLink’s availability is extensive due to its partnerships with major internet providers. Check their website or call their customer service to verify availability at your specific address.

7. How does EarthLink compare to other internet providers?

EarthLink’s main differentiator is its customer service. While speeds and prices may be comparable to other providers, EarthLink often stands out in terms of customer support. Comparing pricing to the actual underlying provider is key.

8. What equipment is required for EarthLink internet?

The equipment required depends on the internet technology. DSL typically requires a modem and router, while fiber optic may require an optical network terminal (ONT) and router. EarthLink may provide the equipment or allow you to use your own.

9. How do I set up EarthLink internet?

EarthLink typically offers professional installation services, but self-installation options may also be available depending on the technology and your experience.

10. What are the installation fees for EarthLink internet?

Installation fees vary depending on the technology and the complexity of the setup. It’s best to inquire about installation fees when signing up.

11. Can I bundle EarthLink internet with other services?

EarthLink often offers bundling options with home phone services, potentially providing cost savings. Check their website or contact customer service for available bundles in your area.

12. How do I cancel EarthLink internet service?

To cancel EarthLink internet service, you’ll typically need to contact their customer service department. Be aware of any potential early termination fees if you’re under contract.