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What Does “Delivery Attempted” Mean with UPS? A Deep Dive

“Delivery attempted” with UPS means that a UPS driver tried to deliver your package to the specified address, but was unable to complete the delivery. This can occur for a variety of reasons, which we’ll explore in detail, but it’s crucial to understand it doesn’t automatically mean something went wrong; it simply means the package wasn’t successfully handed off at that specific moment.

Understanding the Nuances of a Delivery Attempt

When you see the dreaded “delivery attempted” notification, your first instinct might be frustration. However, before you jump to conclusions, consider the numerous legitimate reasons why this status might appear. Think of the UPS driver as a highly efficient logistics operative operating under tight deadlines and a complex network of variables.

Common Reasons for a Delivery Attempt

No One Was Home: This is perhaps the most frequent cause. UPS typically requires a signature for certain packages, especially those of high value or those specified by the sender. If no one is available to sign, the driver will mark the delivery as attempted.
Signature Required: As mentioned above, many packages require a signature confirmation. The driver may not leave the package unattended, even if it seems safe, if a signature is mandated.
Incorrect or Incomplete Address: A slightly misprinted or incomplete address can cause major headaches. The driver may be unable to locate the correct address or verify its existence, leading to an attempted delivery.
Access Issues: Gated communities, apartment complexes with restricted access, or even a particularly aggressive dog can prevent a successful delivery attempt.
Business Closed: If the delivery address is a business and the attempt occurred outside of business hours, the driver will mark the package as “delivery attempted.”
Weather Conditions: In severe weather, such as heavy snow, flooding, or high winds, UPS may suspend deliveries for safety reasons, resulting in a delivery attempt notification.
Package Too Large: If a package is exceptionally large or heavy and the driver cannot safely handle it alone, or if it requires special equipment, a delivery attempt might be logged.
Security Concerns: If the driver perceives any immediate security risk at the delivery location, such as suspicious activity, they may choose not to deliver the package.

What Happens After a Delivery Attempt?

Typically, after a “delivery attempted” notification, UPS will leave an InfoNotice – a physical note stuck to your door. This InfoNotice will contain instructions on how to proceed. This could include:

Scheduling a Redelivery: You can usually schedule a redelivery online or via phone, specifying a date and time that works for you.
Picking Up the Package at a UPS Access Point: UPS Access Points are designated locations (often local businesses) where you can pick up your package. The InfoNotice will specify which Access Point your package is being held at.
Releasing the Package Without a Signature: If the sender allows it, you may be able to release the package for redelivery without requiring a signature. This option might require you to sign the InfoNotice and leave it for the driver.

UPS will generally make three delivery attempts before returning the package to the sender. It is crucial to take action promptly after the first attempt to avoid this.

Navigating the UPS InfoNotice

The UPS InfoNotice is your key to resolving a delivery attempt. Here’s how to decipher it:

Track Your Package: The notice will contain a tracking number. Use this on the UPS website or app to get real-time updates.
Follow the Instructions: The notice will clearly outline the steps you need to take to receive your package. Read it carefully!
Contact UPS: If you have any questions or need assistance, don’t hesitate to contact UPS customer service.

Proactive Steps to Avoid Delivery Attempts

While you can’t eliminate the possibility of a delivery attempt entirely, there are several steps you can take to minimize the risk:

Provide Accurate and Complete Address Information: Double-check the address before finalizing your order. Include apartment numbers, suite numbers, or any other relevant details.
Use UPS My Choice: UPS My Choice is a free service that allows you to customize your delivery preferences, including rerouting packages, scheduling deliveries, and authorizing release without a signature.
Consider a UPS Access Point: Have your package delivered directly to a UPS Access Point near you. This eliminates the need for someone to be home during delivery hours.
Communicate with the Sender: If you know you will be unavailable during the expected delivery window, contact the sender and request that they hold the shipment or use a different delivery option.

Frequently Asked Questions (FAQs)

Here are 12 frequently asked questions to further clarify the “delivery attempted” scenario with UPS:

1. How long will UPS hold my package after a delivery attempt?

UPS typically holds packages for up to five business days at a UPS Access Point or the local UPS facility after a delivery attempt. After this period, the package will be returned to the sender.

2. Can I schedule a specific delivery time with UPS?

Yes, through UPS My Choice, you can often schedule a specific delivery window for an additional fee, providing greater control over when your package arrives.

3. What if I don’t pick up my package from a UPS Access Point within the timeframe?

If you fail to pick up your package from a UPS Access Point within the allotted time (usually five business days), it will be returned to the sender.

4. How do I reschedule a delivery with UPS?

You can reschedule a delivery online through the UPS website or app, or by calling UPS customer service. You’ll need your tracking number to do so.

5. Can someone else pick up my package at a UPS Access Point?

Typically, only the person named on the shipping label can pick up the package, and they will need to present valid photo identification. In some cases, you can designate an alternate recipient through UPS My Choice.

6. What happens if I miss all three delivery attempts?

If all three delivery attempts are unsuccessful, the package will be returned to the sender.

7. Does “delivery attempted” mean the driver didn’t even get out of the truck?

Not necessarily. While it’s possible, it’s more likely that the driver encountered one of the issues outlined earlier, such as no one being home or access problems. They may have scanned the package as “delivery attempted” without physically knocking on the door to maintain efficiency and meet their delivery schedule.

8. How do I find the nearest UPS Access Point?

You can find the nearest UPS Access Point using the UPS website or app. Simply enter your address, and the tool will display a list of nearby locations.

9. Is UPS My Choice free?

The basic UPS My Choice service is free, offering features like delivery alerts and the ability to reroute packages. Premium features, such as setting a specific delivery window, may require a paid subscription.

10. What should I do if I believe my package was incorrectly marked as “delivery attempted”?

Contact UPS customer service immediately. Provide them with your tracking number and explain the situation. They can investigate the issue and take appropriate action.

11. If my package requires a signature, can I leave a note for the driver to leave it anyway?

Leaving a note is not a guaranteed solution. UPS drivers are instructed to follow specific protocols regarding signature requirements. However, you can often release the package for redelivery without a signature through UPS My Choice or by signing the InfoNotice and leaving it for the driver on the next delivery attempt (if permitted).

12. Will UPS attempt delivery on weekends?

UPS offers weekend delivery in some areas for certain services. Check the specific service level of your shipment and your location to determine if weekend delivery is available. You can also use UPS My Choice to confirm or adjust delivery options.

By understanding the intricacies of the “delivery attempted” status and utilizing the tools and services offered by UPS, you can minimize delivery disruptions and ensure your packages arrive safely and on time. Remember, proactive communication and careful planning are key to a smooth delivery experience.