When Can You Upgrade with Verizon? A Comprehensive Guide for Savvy Users

So, you’re itching for that shiny new phone and wondering, “When can you upgrade with Verizon?” The answer, while seemingly straightforward, depends heavily on your specific Verizon plan, your current device agreement, and any upgrade programs you might be enrolled in. Generally, you can upgrade when you’ve fulfilled the terms of your existing device payment plan or are eligible through a specific promotional offer or program like Verizon’s Upgrade Program. Let’s dive into the nuances.

Understanding Verizon Upgrade Eligibility

The cornerstone of understanding your upgrade eligibility lies in knowing your current contract or device payment agreement. Here’s a breakdown:

Device Payment Plan (DPP)

Most Verizon customers nowadays opt for a Device Payment Plan (DPP). This allows you to pay for your phone in monthly installments over a period of 24 or 36 months. Your upgrade eligibility depends on how far along you are in this plan.

Completing the DPP: Once you’ve made all the required payments on your phone, you own it outright and are immediately eligible for an upgrade.
Paying Off Early: You can also choose to pay off the remaining balance on your device at any time. Once the phone is paid off, upgrade eligibility is restored.
Trade-In Programs: Verizon frequently offers trade-in deals where you can trade in your existing device and receive credit towards a new one, even if you haven’t fully paid off your current phone. This is a very common way to upgrade before the end of your DPP. These offers often have specific requirements regarding the phone’s condition (e.g., no cracked screen, fully functional) and may be limited to certain new device purchases. Always read the fine print!

The Verizon Upgrade Program

This program allows you to upgrade your phone after paying off 50% of the device’s cost. After that, you trade in your current device in good working condition to Verizon, and you can then upgrade to a new device. This is a guaranteed way to upgrade more frequently than waiting for the end of your standard DPP. It’s crucial to understand the device trade-in requirements to ensure a smooth upgrade process. If your phone doesn’t meet the conditions, you won’t be eligible for the upgrade under this program.

Promotions and Limited-Time Offers

Verizon frequently rolls out promotions that allow customers to upgrade earlier than they normally would. These promotions might involve:

Trading in an older device: Sometimes, even devices that aren’t fully paid off can be traded in for significant discounts on new phones, effectively allowing an early upgrade.
Switching to Verizon: New customers are often offered incentives to switch carriers, which can include immediate upgrade opportunities.
Specific phone releases: During the launch of new flagship phones, Verizon often offers special upgrade deals to entice existing customers to upgrade.

Checking Your Upgrade Eligibility: The Definitive Steps

The easiest way to determine your upgrade eligibility is to:

Log in to your My Verizon account online or through the app.
Navigate to the “Devices” section.
Look for the device you want to upgrade. There should be a clear indication of your upgrade eligibility status.

Alternatively, you can:

Call Verizon customer service. A representative can check your account and provide information about your upgrade options.
Visit a Verizon store. A store representative can assist you in person with checking your eligibility and exploring available upgrade options.

Staying Informed: Maximizing Your Upgrade Opportunities

To make the most of upgrade opportunities, consider these tips:

Keep an eye on Verizon’s website and promotional emails: This is where you’ll find information about limited-time offers and upgrade deals.
Follow Verizon on social media: Social media channels are often used to announce new promotions and offers.
Periodically check your My Verizon account: Your upgrade eligibility status can change, especially if you’re nearing the end of your device payment plan.

Verizon Upgrade FAQs: Your Questions Answered

Here are answers to frequently asked questions to give you an even clearer picture of Verizon upgrades:

1. Can I upgrade if I still owe money on my current phone?

Yes, often you can. You can upgrade if you trade in your current device and meet the terms of a specific Verizon promotion. You can also pay off the remaining balance on your device and then upgrade. The Verizon Upgrade Program also allows this if you have paid 50% of the device’s cost.

2. What happens to my old phone when I upgrade?

Usually, your old phone is either traded in to Verizon or remains yours to keep or sell, depending on the upgrade method used. If you’re trading in your device as part of an upgrade promotion or through the Verizon Upgrade Program, Verizon will typically recycle or refurbish the phone. If you fully paid off your device before upgrading, it’s yours to do with as you please.

3. Does my plan affect my upgrade eligibility?

No, your specific plan does not directly dictate upgrade eligibility. Upgrade eligibility hinges primarily on your device payment agreement or participation in programs like the Verizon Upgrade Program. However, some plans may offer specific perks or discounts that can make upgrading more attractive.

4. Can I upgrade my phone online?

Yes, you can! The My Verizon website and app both offer the functionality to check your eligibility and initiate the upgrade process entirely online. This includes selecting your new device, choosing a payment plan, and arranging for the delivery of your new phone and the return of your old one, if required.

5. What should I do to prepare my old phone for trade-in?

Before trading in your phone, be sure to:

Back up all your data (photos, contacts, etc.).
Perform a factory reset to erase all personal information.
Remove your SIM card and any external storage cards.
Ensure the device meets Verizon’s trade-in condition requirements (e.g., no cracked screen, fully functional).

6. Are there any fees associated with upgrading my phone?

There can be fees, it’s important to ask! Verizon typically charges an activation or upgrade fee which can vary depending on your plan. Check the details during the upgrade process to avoid surprises. Taxes will also be applied to the purchase of the new device.

7. What if my phone is damaged? Can I still upgrade?

It depends on the severity of the damage and the upgrade method. If you’re trading in the phone, significant damage like a cracked screen may disqualify you from certain promotions or the Verizon Upgrade Program. You might still be able to upgrade by paying off the remaining balance and keeping the damaged phone, but this won’t get you the discounts associated with trade-in programs.

8. How long does it take to get my new phone after upgrading?

This depends on several factors, including the availability of the phone and your shipping options. Typically, you can expect to receive your new phone within a few business days if you order online. If you upgrade in a store, you can usually walk out with your new phone the same day.

9. Can I keep my existing phone number when I upgrade?

Absolutely! You can easily transfer your existing phone number to your new device during the upgrade process. This is a standard procedure and typically doesn’t involve any extra fees.

10. What if I am on a business account?

Business accounts often have slightly different upgrade policies than consumer accounts. It’s best to contact your Verizon business account representative to understand the specific terms and conditions related to upgrades on your business plan. They can provide personalized guidance based on your contract and business needs.

11. Can I cancel my upgrade after initiating it?

The ability to cancel an upgrade depends on the stage of the process. Once the phone has shipped, you may need to return the device and may be subject to restocking fees. It’s best to contact Verizon customer service as soon as possible if you wish to cancel.

12. What is Verizon’s return policy on new phones?

Verizon typically offers a 14-day return policy on new phones. If you’re not satisfied with your new device, you can return it within this period for a refund, subject to certain conditions. Be sure to check the specific terms and conditions of the return policy when you upgrade.

By understanding your device payment plan, exploring available upgrade programs, and keeping an eye on Verizon’s promotions, you can ensure a smooth and rewarding upgrade experience. Happy upgrading!