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Where Can I Return Verizon Fios Equipment? Your Definitive Guide

Returning your Verizon Fios equipment doesn’t have to be a headache. You have multiple options, making the process convenient. You can return your equipment via The UPS Store, Verizon Corporate Stores, or by scheduling a pickup with a Verizon technician. Let’s delve into each method and uncover the nuances to ensure a smooth return.

Understanding Your Verizon Fios Equipment Return Options

Navigating the world of telecom equipment returns can feel like deciphering ancient hieroglyphics. Fear not! I’m here to break down the return process for your Verizon Fios equipment with the clarity of a perfectly tuned signal.

Returning Equipment Via The UPS Store: The Preferred Method

Think of The UPS Store as your friendly neighborhood equipment return depot. This is often the preferred method because it’s widespread, convenient, and generally hassle-free.

How It Works: Verizon will often send you a prepaid shipping label. Slap that label on the box containing your Fios equipment, and drop it off at any participating The UPS Store location. They’ll scan it, provide you with a receipt, and handle the rest. Keep that receipt! It’s your proof of return.
Why It’s Great: The sheer number of UPS Store locations makes this accessible to most customers. Plus, the prepaid label means you don’t have to worry about shipping costs.
Potential Pitfalls: Make sure the box is securely sealed to prevent damage during transit. Also, always double-check that the label is securely attached and that the tracking number is visible.

Returning Equipment to a Verizon Corporate Store: The In-Person Approach

For those who prefer a more hands-on approach, returning your Verizon Fios equipment directly to a Verizon Corporate Store is a viable option. Note that this option only works at a corporate store, and not an authorized retailer.

How It Works: Gather your equipment, head to your nearest Verizon Corporate Store, and hand it over to a representative. They’ll typically inspect the equipment, provide you with a return receipt, and handle the processing.
Why It’s Great: Immediate confirmation of the return and the ability to speak with a representative face-to-face can be reassuring.
Potential Pitfalls: Ensure the store is indeed a Verizon Corporate Store and not an authorized retailer. Authorized retailers often cannot accept equipment returns. Store hours can vary, so check before you go. And be prepared for potential wait times, especially during peak hours.

Scheduling a Technician Pickup: The Last Resort

This option is typically reserved for specific circumstances, like when you have a large amount of equipment or mobility issues that make other methods difficult.

How It Works: Contact Verizon customer service to request a technician pickup. They’ll schedule a time for a technician to come to your home, collect the equipment, and provide you with documentation.
Why It’s Great: Highly convenient for specific situations, offering a truly hands-off approach.
Potential Pitfalls: This option is the least readily available and may require a longer lead time. Technician availability can be limited, and it might not always be possible to schedule a pickup at your preferred time. Also, Verizon may charge a fee for this service in some cases. Always confirm any potential charges upfront.

Preparing Your Verizon Fios Equipment for Return: A Checklist

Regardless of your chosen return method, proper preparation is key. Here’s a quick checklist:

Gather all equipment: This includes the router, set-top boxes, remotes, power cords, and any other accessories you received.
Package securely: Use the original packaging if possible. If not, use a sturdy box and plenty of packing material to prevent damage during transit.
Include all accessories: Don’t forget the remotes, power cords, and any other small items.
Keep your receipt: This is your proof of return and is essential for resolving any potential issues.
Take photos: Before sealing the box, take photos of the equipment and the packaging. This can be helpful in case of damage or discrepancies during the return process.

Consequences of Not Returning Your Verizon Fios Equipment

Failing to return your Verizon Fios equipment can lead to some unwanted financial surprises. Verizon will charge you for the unreturned equipment, and these charges can be substantial, often exceeding the original cost of the equipment. Avoid this by returning your equipment promptly and keeping your return receipt.

Frequently Asked Questions (FAQs) About Verizon Fios Equipment Returns

Here are answers to some common questions regarding the return of Verizon Fios equipment:

1. What happens if I don’t return my Fios equipment?

Verizon will charge you for the replacement cost of the equipment, which can be quite expensive. It’s always best to return the equipment promptly to avoid these charges.

2. How long do I have to return my Fios equipment after cancelling service?

You typically have 30 days from the date of service cancellation to return your equipment. However, it’s always best to confirm the exact timeframe with Verizon when you cancel your service.

3. Can I return my Fios equipment to any Verizon store?

No, you can only return equipment to Verizon Corporate Stores, not authorized retailers. Be sure to verify the store type before heading there.

4. What if I lost my prepaid shipping label?

Contact Verizon customer service immediately. They can usually provide you with a replacement label or alternative return instructions.

5. How can I track my equipment return?

If you used a prepaid shipping label from The UPS Store, you can track your return using the tracking number on your receipt.

6. What if I don’t have the original box for my Fios equipment?

That’s perfectly fine. Just use any sturdy box and plenty of packing material to ensure the equipment is protected during shipping.

7. Do I need to return the remote control and power cords?

Yes, it’s essential to return all Verizon Fios equipment, including the remote control, power cords, and any other accessories you received.

8. What if my equipment is damaged?

Contact Verizon customer service immediately. They will assess the damage and provide you with instructions. You may be responsible for the cost of the damaged equipment, depending on the circumstances.

9. I returned my equipment, but I’m still being charged. What should I do?

Contact Verizon customer service immediately and provide them with your return receipt as proof of return. They will investigate the issue and resolve any incorrect charges.

10. Can I drop off my Fios equipment at any UPS location?

No, you must drop it off at a participating The UPS Store location. Regular UPS drop-off points cannot accept Verizon Fios equipment returns.

11. What information should I keep after returning my equipment?

Keep your return receipt and any tracking information until you receive confirmation from Verizon that your account has been properly credited.

12. Is there a fee for returning Fios equipment?

No, there is generally no fee for returning your Verizon Fios equipment, as long as you use the prepaid shipping label or return it to a Verizon Corporate Store. However, as stated previously, if you schedule a technician pickup, it is possible to be charged a fee.

By following these guidelines and FAQs, you can ensure a smooth and hassle-free return of your Verizon Fios equipment. Remember, a little preparation can save you a lot of time and potential headaches down the road.