Where to Return Verizon Fios Equipment: A Comprehensive Guide

The question of where to return your Verizon Fios equipment might seem straightforward, but the process can have nuances. The short answer is: you can return your Verizon Fios equipment via a prepaid shipping label (obtained online) through authorized shipping locations like UPS or FedEx, or in some cases, to a Verizon store. Choosing the right method will ensure a smooth and hassle-free return, avoiding any unnecessary charges.

Understanding the Verizon Fios Equipment Return Process

Returning your Verizon Fios equipment correctly is crucial to avoid charges for unreturned equipment. Verizon offers multiple options to suit different needs, but understanding their return policy is key to a successful return. Let’s dive deeper into each method:

Using a Prepaid Shipping Label

The most common and arguably easiest method is utilizing a prepaid shipping label provided by Verizon. Here’s how it works:

1. Obtain the Label: You can typically download a prepaid shipping label directly from your Verizon account online. Log in, navigate to the relevant section (usually under ‘My Orders’ or ‘Account Management’), and look for the return option. Alternatively, contact Verizon customer service and request they email you the label.
2. Packaging: Carefully package your Fios equipment. Use the original box if you still have it. If not, any sturdy box will do. Remember to securely wrap each item to prevent damage during transit.
3. Labeling: Print the prepaid shipping label and affix it securely to the outside of the box. Ensure the barcode is clearly visible.
4. Drop-off: Take the package to the appropriate shipping carrier specified on the label (usually UPS or FedEx). Obtain a receipt as proof of shipment. This receipt is critical should any issues arise during transit.

Returning Equipment at a Verizon Store

While less common now than in the past, some Verizon stores might accept Fios equipment returns. However, it’s essential to call the store ahead of time to confirm they can process the return. Not all locations are equipped to handle this. If they do accept returns, bring your equipment and account information for verification. Get a confirmation receipt from the store as proof of return.

Important Considerations

• Timeframe: Verizon typically requires you to return the equipment within 30 days of disconnecting your service. Failing to do so can result in charges for the unreturned equipment, which can be significant.
• Equipment List: Before returning anything, make a list of all the Fios equipment you are returning. This list should include serial numbers where possible. This helps you keep track and ensures Verizon receives everything they expect.
• Confirmation: Always obtain proof of return (either a shipping receipt or a store receipt). Keep this document safe until you receive confirmation from Verizon that all equipment has been received and your account is clear.
• Damaged Equipment: If any of your equipment is damaged, inform Verizon before returning it. Depending on the circumstances, they might have specific instructions or alternatives.
• Lost or Stolen Equipment: If your Fios equipment was lost or stolen, immediately report it to Verizon. They may require a police report or other documentation.

Verizon Fios Equipment Return FAQs

Here are some frequently asked questions to help you navigate the Verizon Fios equipment return process:

1. What happens if I don’t return my Verizon Fios equipment?

If you fail to return your Verizon Fios equipment within the specified timeframe (usually 30 days), you will be charged a fee for the unreturned equipment. These fees can vary depending on the type of equipment and can be quite substantial.

2. How do I know what equipment I need to return?

Verizon will typically provide a list of the Fios equipment that needs to be returned when you disconnect your service. You can also find this information by logging into your Verizon account online or contacting customer service. Common items include routers, set-top boxes, and remotes.

3. Can I return my Verizon Fios equipment to any UPS or FedEx store?

Yes, as long as you have a prepaid shipping label provided by Verizon that is specifically for either UPS or FedEx, you can drop off the package at any authorized location of the specified carrier.

4. What if I lost the prepaid shipping label?

If you lose the prepaid shipping label, you can usually download another one from your Verizon account online or contact customer service to have one emailed to you. Do not attempt to create your own label, as it will likely not be processed correctly.

5. Do I need the original box to return the equipment?

No, you don’t need the original box. However, you should use a sturdy box and pack the equipment securely to prevent damage during shipping.

6. What if my equipment is damaged?

Contact Verizon customer service before returning the damaged equipment. They will provide instructions on how to proceed. In some cases, you may still need to return the damaged equipment, while in others, they may waive the return requirement.

7. How long does it take for Verizon to confirm receipt of my equipment?

It can take several business days for Verizon to process the return and confirm receipt of the equipment. You can usually track the status of your return using the tracking number on your shipping receipt.

8. What if I returned the equipment but still received a bill for it?

If you receive a bill for unreturned equipment after you have already returned it, contact Verizon customer service immediately. Provide them with proof of return (shipping receipt or store receipt) and any other relevant information. They will investigate the issue and resolve the billing discrepancy.

9. Can I return equipment from a deceased account holder?

Yes, you can return equipment from a deceased account holder. You will likely need to provide documentation such as a death certificate and proof of authority to manage the account. Contact Verizon customer service for specific instructions.

10. Is there a deadline for returning Verizon Fios equipment?

Yes, Verizon typically requires you to return the equipment within 30 days of disconnecting your service. Check your disconnection confirmation or contact Verizon to confirm the exact deadline for your account.

11. What if I have multiple pieces of equipment to return?

Package all the Fios equipment securely in one box if possible. If you have a large amount of equipment, you may need to use multiple boxes. Ensure that each box has a prepaid shipping label and that you have a list of the contents of each box.

12. Can I schedule a pickup for my Verizon Fios equipment?

Generally, Verizon doesn’t offer scheduled pickups for returned equipment. You will typically need to drop off the package at a UPS or FedEx location using the prepaid shipping label or return it to an authorized Verizon store (if available).

By following these guidelines and understanding the Verizon Fios equipment return process, you can ensure a smooth and hassle-free experience and avoid any unnecessary charges. Remember to always keep your proof of return until you receive confirmation from Verizon that all equipment has been received.