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Why Can’t I Return Amazon Items to Kohl’s Anymore?

The simple answer is: Kohl’s is no longer an official partner in Amazon’s return program. While Kohl’s stores offered a convenient drop-off location for eligible Amazon returns for several years, that partnership ended. This means you can no longer walk into a Kohl’s location with your Amazon QR code and expect to hand over your package for processing. But don’t worry, there are still other return options available. Let’s dive into the history, the reasoning behind the change, and explore your alternatives.

The Rise and Fall of Amazon Returns at Kohl’s

A Mutually Beneficial Alliance

The Amazon-Kohl’s partnership, launched in 2017, was initially lauded as a brilliant strategic move. For Amazon, it offered a vast expansion of its physical return network, leveraging Kohl’s existing footprint across the country. This addressed a significant pain point for online shoppers: the inconvenience of packaging and shipping returns.

Kohl’s, on the other hand, benefited from increased foot traffic. The hope was that customers coming to return Amazon items would also browse and purchase Kohl’s merchandise. It seemed like a win-win scenario, and for a time, it was. The service was incredibly popular, with many customers preferring the ease and speed of dropping off returns at their local Kohl’s.

Why the Separation?

So, why the split? Several factors likely contributed to the end of the partnership.

Evolving Amazon Strategy: Amazon has been steadily building out its own return infrastructure, including Amazon Lockers and Amazon Stores, offering more control over the return process and data collection. Investing in their own network allows Amazon to retain more profits and optimize the return experience based on their specific requirements.
Kohl’s Strategic Shift: Kohl’s has been undergoing a period of transformation, seeking to redefine its brand and attract a new generation of shoppers. The Amazon partnership, while driving traffic, might not have been fully aligned with Kohl’s long-term strategic goals. News reports indicate that Kohl’s felt the Amazon partnership wasn’t truly translating to incremental sales within their stores, as many returning customers simply dropped off their items and left.
Financial Considerations: The details of the financial arrangement between Amazon and Kohl’s were never publicly disclosed, but it’s possible that the terms became less favorable for one or both parties. As Amazon expanded its own logistics capabilities, the cost savings of using Kohl’s might have diminished.
Return Volume and Logistics: The sheer volume of Amazon returns could have placed a strain on Kohl’s logistics and store operations. Handling returns efficiently requires dedicated staff, storage space, and streamlined processes. If the partnership became too burdensome, it could have negatively impacted Kohl’s core retail operations.

The Current Landscape: What Happens Now?

With the Amazon-Kohl’s partnership dissolved, customers need to explore alternative return options. Fortunately, Amazon provides several ways to return items, although some might be less convenient than the Kohl’s drop-off.

Alternative Amazon Return Options

Amazon Lockers: These self-service kiosks allow you to drop off pre-packaged returns at designated locations. They’re generally located in convenient areas like grocery stores or gas stations.
UPS Store Drop-off: Similar to the former Kohl’s option, you can often return eligible Amazon items to a UPS Store without needing to box them up. Amazon will provide a QR code for the UPS Store to scan.
Whole Foods Market Drop-off: In select areas, Amazon has partnered with Whole Foods Market to offer a similar drop-off service, using a QR code to streamline the process.
Mail-in Returns: You can print a prepaid shipping label from Amazon and mail your return via USPS or UPS. This option requires you to package the item yourself.
Amazon Physical Stores: If you live near an Amazon physical store, you can return items directly to the store.

Frequently Asked Questions (FAQs)

Here are some common questions related to returning Amazon items:

1. How Do I Initiate a Return on Amazon?

Log in to your Amazon account, go to “Your Orders,” find the order containing the item you wish to return, and click “Return or Replace Items.” Follow the prompts to select the reason for the return and choose your preferred return method.

2. What Items Are Eligible for Return?

Most items sold on Amazon are eligible for return within 30 days of receipt. However, certain items, such as personalized products, downloadable software, and gift cards, may not be returnable. Check the item’s product page for specific return policies.

3. Do I Need the Original Packaging to Return an Item?

While it’s generally recommended to use the original packaging, it’s not always required. As long as the item is securely packaged to prevent damage during shipping, you can use alternative packaging. However, some returns will be greatly simplified if you still have the original packaging.

4. How Long Does It Take to Get a Refund After Returning an Item?

Refund processing times vary depending on the return method and the payment method used for the original purchase. Typically, you can expect to receive your refund within 3-5 business days after Amazon receives the returned item.

5. What Happens If My Return Is Lost in Transit?

If your return gets lost in transit, contact Amazon customer service. They will investigate the issue and, if the item is confirmed lost, issue a refund or replacement. Keep your tracking information as proof of shipment.

6. Can I Return an Item If I No Longer Have the Receipt?

You don’t need a physical receipt to return an Amazon item. Amazon keeps a record of all your purchases in your account. Simply initiate the return through your Amazon account.

7. Are There Any Return Shipping Fees?

If the return is due to an Amazon error or a defective product, Amazon will typically provide a prepaid shipping label, meaning you won’t have to pay for return shipping. However, if you’re returning an item for a reason such as “changed my mind,” you may be responsible for the return shipping costs.

8. Can I Return an Item Purchased from a Third-Party Seller on Amazon?

Yes, you can return items purchased from third-party sellers on Amazon, but the return policies may vary. Amazon’s A-to-z Guarantee protects buyers in case of issues with third-party sellers, such as incorrect or damaged items.

9. Can I Return an Item Without the Box at a UPS Store?

Yes, in many cases, you can return an Amazon item to a UPS Store without needing to box it up. When you initiate the return on Amazon, you will select the UPS Store drop-off option. You’ll receive a QR code. Take the item to the UPS Store, and they will scan the QR code and package the item for you.

10. What Happens If I Miss the Return Deadline?

If you miss the return deadline, you can try contacting Amazon customer service to explain your situation. They may be willing to make an exception, especially if you have a valid reason for the delay. However, there’s no guarantee they will accept the return.

11. Can I Exchange an Item on Amazon?

The process for exchanging an item depends on the seller and item. Many items have a direct exchange option that shows up during the return process. If not, you need to return the unwanted item and purchase a replacement.

12. How do I check the Return Policy of an item on Amazon before buying it?

Simply look on the product page. The Return policy should be listed prominently. Check for notes about if it must be returned in original packaging or if free returns are offered. This is something you should check every time before buying an item to prevent return issues.

While the end of the Amazon-Kohl’s partnership might be disappointing for some shoppers, Amazon continues to offer a variety of return options to suit different needs. By understanding the available alternatives and familiarizing yourself with Amazon’s return policies, you can ensure a smooth and hassle-free return experience.