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Will UPS Send a Text Message? Unveiling the Truth About UPS Text Alerts

Yes, UPS will send you a text message. However, it’s crucial to understand the circumstances under which they do so, the type of information they’ll share, and how to differentiate a legitimate UPS text from a potentially malicious scam. Let’s delve into the world of UPS text alerts to ensure you’re informed and protected.

Understanding UPS Text Alerts

UPS leverages text messaging as a convenient way to keep customers informed about their package deliveries. This allows you to receive timely updates directly on your mobile device, eliminating the need to constantly check the UPS website or app. But not all texts claiming to be from UPS are genuine, so vigilance is key.

How UPS Uses Text Messaging

UPS primarily uses text messages for the following reasons:

Delivery Notifications: Expect a text when a package is en route to your address. This notification usually includes an estimated delivery date and time window.
Delivery Exceptions: If there’s a delay or issue with your delivery (e.g., inclement weather, incorrect address), UPS will send a text message to alert you.
Delivery Changes: If you’ve requested a delivery change through UPS My Choice, you’ll receive text confirmations and updates regarding your request.
Delivery Confirmation: Once your package is delivered, UPS may send a text confirming the delivery, sometimes including the time and location where it was left.

How To Opt-In or Opt-Out of UPS Text Alerts

You have several options for managing your UPS text alert preferences.

UPS My Choice: This is the most comprehensive method. By enrolling in UPS My Choice, you can customize your delivery preferences and choose to receive text alerts for all your deliveries.
Tracking Number Input: When tracking a specific package on the UPS website or app, you might be prompted to enter your mobile number to receive text updates regarding that particular shipment.
Text Message Reply: You can often reply to a UPS text message with “STOP” to opt-out of future alerts. If you’re unsure if a text is genuine, do not reply; instead, contact UPS directly.

Differentiating Legitimate Texts From Scams

The alarming rise of phishing scams necessitates a discerning eye. Here’s how to spot a fake UPS text:

Unexpected Texts: Did you recently order something? If you aren’t expecting a package, a text message from UPS should raise immediate suspicion.
Requests for Sensitive Information: UPS will NEVER ask for your credit card information, bank account details, or social security number via text message. This is a massive red flag.
Suspicious Links: Be extremely cautious of links embedded in the text. Hover over the link (without clicking) to see the actual URL. Does it look like a legitimate UPS website (e.g., ups.com)? Scam texts often use shortened URLs or URLs that closely resemble the real thing with slight misspellings.
Poor Grammar and Spelling: Legitimate communications from UPS will be professionally written. Scam texts often contain grammatical errors, typos, and awkward phrasing.
Sense of Urgency: Scammers often try to create a sense of panic to rush you into action. Phrases like “Immediate action required!” or “Your package will be returned if you don’t respond immediately!” are common tactics.

If you suspect a text message is a scam, DO NOT click any links or provide any personal information. Report the scam to UPS and your local authorities.

Frequently Asked Questions (FAQs) About UPS Text Messages

Here are some frequently asked questions to give you a deeper understanding of UPS text alerts and related issues.

1. What number will UPS text me from?

UPS uses various shortcodes and phone numbers to send text messages. There isn’t one specific number they always use. This is why it’s crucial to focus on the content of the message rather than solely relying on the sender’s phone number. If unsure, verify the information by contacting UPS customer service directly.

2. How do I report a fake UPS text message?

Forward the suspicious text message to 7726 (SPAM). This alerts your mobile carrier to the potential scam. You should also report the scam to UPS by visiting their website and looking for their “Report Fraud” or “Report Phishing” section. Providing them with details of the text will help them investigate and potentially prevent others from falling victim.

3. Can I track my package via text message with UPS?

Yes, you can. You can often initiate tracking by sending your tracking number to a designated UPS shortcode (check the UPS website for the correct shortcode in your region). This will trigger a series of text messages providing updates on your package’s location and estimated delivery time. Alternatively, sign up for UPS My Choice.

4. Is UPS My Choice free?

UPS My Choice offers both free and premium membership options. The free option provides basic delivery alerts and the ability to reschedule deliveries for a small fee. The premium option offers more features, such as unlimited free delivery reschedules and the ability to change the delivery address.

5. What if I accidentally clicked a link in a fake UPS text message?

If you clicked a link in a suspicious text, immediately run a full scan of your device with a reputable antivirus program. Change your passwords for any online accounts, especially those that might be compromised. Monitor your bank and credit card statements for any unauthorized activity. Contact your bank and credit card companies to alert them to the potential fraud.

6. How long does it take for UPS to deliver a package after I receive a text message?

The delivery timeframe varies depending on the shipping method used (e.g., UPS Ground, UPS Next Day Air). The text message should provide an estimated delivery date and time window. Keep in mind that this is just an estimate, and unforeseen circumstances can sometimes cause delays. Track the package online for the most up-to-date information.

7. Why am I not receiving UPS text messages even though I signed up for them?

Several reasons could explain this. First, double-check that you entered your mobile number correctly when signing up. Also, verify that text message notifications are enabled in your UPS My Choice settings. It’s possible that your mobile carrier is blocking shortcode messages. Contact your carrier to ensure that shortcode messages are allowed.

8. Does UPS send text messages internationally?

Yes, UPS can send text messages for international shipments, but availability may vary depending on the destination country and your mobile carrier. The same precautions regarding scam texts apply to international deliveries as to domestic deliveries.

9. Can I reply to a UPS text message to ask a question?

Generally, no. UPS text messages are usually automated and designed for one-way communication – providing you with updates. You cannot typically reply to them to ask questions. If you have questions, you’ll need to contact UPS customer service directly via phone or through their website.

10. Will UPS text me if my package requires a signature?

Yes, if your package requires a signature, UPS will usually send a text message indicating this. The text may also include options for managing the delivery, such as authorizing the driver to leave the package without a signature or rescheduling the delivery.

11. What information is included in a typical UPS delivery text message?

A typical UPS delivery text message will include:

The tracking number of your package.
The estimated delivery date and time window.
A link to track the package on the UPS website.
Information about any delivery exceptions or delays.
Confirmation of delivery after the package has been delivered.

12. What should I do if I receive a UPS text message about a package I returned?

This could be legitimate, especially if you recently returned an item using a UPS return label. The text might be confirming the receipt of the returned package. However, exercise caution. Verify the tracking number provided in the text message on the official UPS website to ensure it matches your return. If anything seems amiss, contact UPS customer service for clarification.