What Happens If You Miss a UPS Delivery? Your Comprehensive Guide

Missing a UPS delivery can feel like a minor catastrophe. The package you’ve been eagerly anticipating is just out of reach! But don’t panic. Let’s dissect exactly what happens when you miss a UPS delivery, and what options are available to ensure you eventually get your goods. In short, UPS will typically attempt to deliver your package on the next business day for up to three attempts. After the third attempt, the package will be held at a UPS Access Point or returned to the sender. This process varies based on the service and any specific instructions you may have provided.

Understanding the UPS Delivery Process

Before diving into the nitty-gritty of missed deliveries, let’s clarify how UPS typically operates. Understanding the standard process will help you better navigate any hiccups that may arise.

• First Attempt: The driver will attempt delivery at your address. If you’re not available, they’ll generally leave a UPS InfoNotice. This notice will detail whether another attempt will be made, if the package is being held at a UPS Access Point, or if other action is required on your part.
• UPS InfoNotice: This crucial piece of paper is your roadmap. It contains vital information, including the date and time of the delivery attempt, the tracking number, and instructions on how to proceed. Always keep this notice as it will be necessary to reschedule your delivery or pick up your package.
• Subsequent Attempts: UPS usually makes up to three delivery attempts on consecutive business days.
• UPS Access Point: If delivery attempts fail, or if the shipper authorized it, the package may be rerouted to a UPS Access Point location near you. These are often local businesses like pharmacies, convenience stores, or UPS stores.
• Return to Sender: After a certain period (typically five business days after the final delivery attempt or the arrival at an Access Point), if the package remains unclaimed, it will be returned to the sender.

What Factors Influence the Process?

The above describes a general procedure, but several factors can influence the exact course of action. It’s essential to be aware of these.

• Service Type: Different UPS services (e.g., UPS Ground, UPS Next Day Air) may have slightly different procedures for missed deliveries. Faster services may have a more limited window for redelivery or pickup.
• Shipper Instructions: The shipper (the company that sent the package) can specify particular delivery instructions, such as requiring a signature or holding the package at a UPS Access Point regardless of delivery attempts.
• Your Instructions (UPS My Choice): With UPS My Choice, you can actively manage your deliveries. You can reschedule deliveries, redirect packages to a UPS Access Point, authorize release without a signature, and more. This gives you considerable control over the delivery process.
• Package Contents: Certain items, such as alcohol or medication, may require a signature, impacting the options available for redelivery.
• Location: Rural areas might have limited UPS Access Points, which may affect the options for redirecting your package.

Taking Action After a Missed Delivery

Don’t just wait and hope! Here’s what you should do immediately after missing a UPS delivery:

1. Find the UPS InfoNotice: This is your first priority. The notice will give you the specifics for your situation.
2. Track Your Package Online: Use the tracking number on the InfoNotice (or from your order confirmation) to track your package on the UPS website. This will provide up-to-date information on its status and location.
3. Explore Your Options: Based on the InfoNotice and the online tracking information, consider your options. Can you reschedule the delivery? Can you pick it up from a UPS Access Point? Do you need to contact UPS customer service?
4. Use UPS My Choice: If you have a UPS My Choice account (and if not, consider signing up!), you can use it to manage your delivery. Reschedule, redirect, or authorize release as needed.
5. Contact UPS Customer Service: If you have any questions or encounter problems, don’t hesitate to contact UPS customer service. Be prepared to provide your tracking number and address.

Frequently Asked Questions (FAQs) About Missed UPS Deliveries

Here are some frequently asked questions with detailed answers, designed to equip you with all the information you need to handle missed UPS deliveries effectively.

1. How long will UPS hold my package before returning it to the sender?

UPS typically holds a package for five business days after the last delivery attempt or after arrival at a UPS Access Point. After this period, the package is returned to the sender.

2. Can I reschedule a UPS delivery online?

Yes, absolutely. With a UPS My Choice account, you can easily reschedule your delivery for a different day or even redirect it to a different address. Without an account, you can usually still reschedule using the tracking number on the UPS website, but you will need a UPS account to confirm the change.

3. What is a UPS Access Point?

A UPS Access Point is a convenient location, such as a local business, where you can pick up your packages. They offer extended hours, making it easier to retrieve your deliveries at your convenience.

4. Can I have someone else pick up my package from a UPS Access Point?

Yes, but they usually require identification matching the name on the package. Sometimes, a signed note authorizing the pickup may also be necessary. Check the specific requirements for your Access Point location.

5. What if I don’t have a UPS My Choice account?

While a UPS My Choice account offers significant advantages, you can still manage your deliveries through the UPS website using your tracking number. However, having an account makes the process much smoother and provides more options.

6. What happens if my package requires a signature and I’m not home?

If a signature is required and you’re not home, UPS will leave a UPS InfoNotice and attempt delivery on the next business day. You can often authorize release online or on the InfoNotice, allowing the driver to leave the package without a signature on the next attempt.

7. Does UPS charge for redelivery attempts?

No, UPS does not typically charge for the standard three delivery attempts. However, if you request a specific delivery time outside of their normal schedule, a fee may apply.

8. What if I need to change the delivery address after the package has shipped?

With UPS My Choice, you can usually redirect the package to a different address. However, this may incur a fee and is not always possible, especially if the package is already close to the original delivery address.

9. How can I find the nearest UPS Access Point?

You can find the nearest UPS Access Point by using the UPS website or app. Simply enter your address, and it will show you a map with the closest locations.

10. What if my package is damaged after being delivered without a signature?

If you authorize delivery without a signature, you assume responsibility for the package once it’s delivered. However, if the damage is clearly due to UPS’s handling, you can still file a claim with UPS. Be sure to document the damage with photos.

11. What happens if I refuse a UPS delivery?

If you refuse a UPS delivery, the package will be returned to the sender. You may need to contact the sender to arrange for a refund or reshipment.

12. Can I track my package using a reference number instead of a tracking number?

Yes, you can track your package using a reference number if the sender provided it. Enter the reference number on the UPS website along with the relevant shipping details (e.g., destination country) to track your package.