The Untold Story of Kohl’s: From Corner Grocery to Retail Empire

Kohl’s, that ubiquitous department store anchoring countless strip malls across America, has become synonymous with affordable fashion and can’t-miss sales. But behind the bright lights and the endless racks of clothes lies a rich history. So, who founded Kohl’s? The answer, surprisingly, isn’t a single person, but rather a family legacy that began with Polish immigrant Maxwell Kohl.

From Milwaukee Roots to Department Store Giant

Maxwell Kohl, a driven and entrepreneurial spirit, didn’t initially envision a sprawling department store chain. His American dream started much smaller. In 1927, he opened a corner grocery store in Milwaukee, Wisconsin. This humble beginning laid the foundation for what would eventually become the Kohl’s we know today. Understanding the nuances of customer service and building a loyal clientele were lessons learned at this original location. It was this grounding in community and value that informed the evolving Kohl’s business model.

Expanding the Business: The Birth of Kohl’s Food Stores

Kohl’s grocery business thrived during the Great Depression, a testament to Maxwell’s shrewd business acumen and his commitment to providing value during difficult times. He expanded his operation, and by the 1930s, it had morphed into a chain of Kohl’s Food Stores. The focus remained on providing quality goods at affordable prices, a philosophy that would later be integral to the department store’s success. While the grocery business was successful, it was Maxwell’s son, Herbert Kohl, who would eventually spearhead the transition into retail.

The Transition to Department Stores

While the Kohl family established themselves in the grocery market, Herbert Kohl saw new potential in discount retail. He recognized a shift in consumer behavior, a growing desire for affordable fashion and home goods under one roof. In 1962, the first Kohl’s Department Store opened in Brookfield, Wisconsin. This marked a significant turning point for the company, moving away from food and entering the competitive world of department stores. The success of this first store led to rapid expansion throughout Wisconsin and beyond.

A Legacy of Innovation and Community

The Kohl family’s impact extends beyond the business world. Herbert Kohl, particularly, became a prominent figure in Wisconsin politics, serving as a United States Senator for 24 years. The family has also been incredibly generous in their philanthropic endeavors, supporting education, healthcare, and community development initiatives. Their commitment to giving back underscores a core value that has been present since Maxwell Kohl opened that first little grocery store nearly a century ago. Kohl’s Corporation today continues to honor this legacy by engaging in sustainable practices and community outreach programs.

Frequently Asked Questions (FAQs) about Kohl’s

Here are some frequently asked questions about Kohl’s, diving deeper into its history, business practices, and future prospects.

1. When was Kohl’s founded?

The original Kohl’s Food Store was founded in 1927. The first Kohl’s Department Store opened in 1962. So, depending on your point of reference, the answer varies, but the family’s entrepreneurial journey began in the 1920s.

2. Was Kohl’s ever owned by another company?

Yes. In 1972, the British American Tobacco Company acquired a majority stake in Kohl’s. While the Kohl family maintained some involvement, this marked a period of outside ownership. This acquisition brought new resources and management expertise to the company.

3. When did Kohl’s become a publicly traded company?

Kohl’s went public in 1992, trading on the New York Stock Exchange under the ticker symbol “KSS.” This move provided capital for further expansion and solidified Kohl’s position as a major player in the retail landscape.

4. What is Kohl’s known for?

Kohl’s is widely known for its discount prices, frequent sales, and Kohl’s Cash rewards program. It also offers a wide selection of apparel, home goods, and beauty products, often carrying exclusive brands and designer collaborations. The combination of value and selection is a key differentiator for Kohl’s.

5. Who is the current CEO of Kohl’s?

As of late 2023, the CEO of Kohl’s is Tom Kingsbury. He assumed the role in February 2023, bringing a wealth of experience in the retail sector to the leadership position.

6. Where is Kohl’s headquarters located?

Kohl’s corporate headquarters are located in Menomonee Falls, Wisconsin, a suburb of Milwaukee. This underscores the company’s deep roots in the Wisconsin community.

7. Does Kohl’s offer online shopping?

Yes, Kohl’s has a robust online shopping platform (Kohls.com) that complements its brick-and-mortar stores. This allows customers to shop from the convenience of their homes and take advantage of online-exclusive deals and promotions.

8. What is Kohl’s Cash?

Kohl’s Cash is a rewards program where customers earn coupons for future purchases based on their spending. It’s a popular incentive that encourages repeat business and drives sales. The program is one of the most successful and beloved loyalty programs in retail.

9. How many Kohl’s stores are there?

As of recent reports, there are approximately 1,100 Kohl’s stores across the United States. This extensive network allows Kohl’s to reach a broad customer base across the country.

10. What are Kohl’s sustainability efforts?

Kohl’s has made commitments to sustainability, focusing on reducing its environmental impact through initiatives such as energy conservation, waste reduction, and responsible sourcing. The company is actively working to improve its practices and promote more sustainable options for its customers.

11. Has Kohl’s faced financial challenges?

Like many retailers, Kohl’s has faced challenges in recent years, including evolving consumer preferences and increased competition from online retailers. The company has been adapting its strategies to address these challenges, focusing on enhancing the customer experience, strengthening its online presence, and optimizing its store footprint.

12. What is the future outlook for Kohl’s?

The future of Kohl’s hinges on its ability to continue adapting to the changing retail landscape. This includes embracing new technologies, forging strategic partnerships (such as its partnership with Sephora), and continuing to offer compelling value to its customers. The company’s long-standing history and strong brand recognition provide a solid foundation for future growth. Kohl’s ability to evolve and innovate will ultimately determine its long-term success.